Job Scope:
• Supporting the salesforce with general operations to help reach the team's objectives.
• Taking phone calls from customers.
• Communicating internally important feedback from customers.
• Manages customer enquiries and relays any required follow-up to Salespersons.
• Receives and process purchase orders from customers.
• Manages communication of customer-related issues or complaints and relay to relevant parties to ensure matters are attended to and resolved in an efficient manner.
• Maintain proper filing system.
1. Assist in the superior in formulating and implementing marketing strategies to achieve sales targets and business objectives
2. Consistently conduct market survey and competitors analysis. Provide input and feedback to immediate superior to formulate marketing strategies
3. Planning, developing and implementing effective marketing communication campaigns
4. Carrying out competitive market analysis and competitor monitoring and brainstorms potential improvements or changes in marketing needs into overall project planning and strategy
5. Develop and evaluate marketing reports and sales data compiled by marketing staff members